If FastMyPC is not what you wanted, ask for your money back. We would rather refund you than have you fight your bank about it.
The short version
- 30 days, no reason needed. Within 30 days of a payment, email us and we refund it in full.
- It does not matter whether you used it. We do not pro-rate based on how many cleans you ran.
- Accidental renewals. If an annual renewal caught you by surprise, tell us within 30 days of the charge and we refund it.
How to ask
Email us from the address you bought with, and say you want a refund. You do not need an order number, and you do not need to explain why. See Support for the address.
Refunds go back to the original card through Stripe. Your bank typically takes five to ten business days to show it.
What happens to the licence
A refunded licence is cancelled: deep clean stops working and the activation code stops being valid. The free scan keeps working — refunding does not remove the half you never paid for.
Cancelling instead
If you simply do not want it to renew, you do not need a refund. Cancel from your account page and deep clean keeps working until the end of the period you already paid for. That is one click and it takes effect immediately.
Your statutory rights
If you are a consumer in the UK, the EU or another jurisdiction with a statutory cancellation right, this policy is in addition to those rights and does not replace them.